Privacy Policy
Effective Date: July 7, 2026
1. Introduction and Company Information
This Privacy Policy explains how Evergreen Bloom Garden Co. collects, uses, discloses, stores, and protects personal information in connection with its garden-related products and services, including customer inquiries, quotations, order fulfillment, delivery coordination, landscaping or garden service requests, website interactions, and related communications.
Evergreen Bloom Garden Co. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements.
Business / Data Controller: Evergreen Bloom Garden Co.
Address: 1258 West 4th Avenue, Vancouver, BC V6H 1S9, Canada
Email: [email protected]
Phone: +1 (604) 782-4963
2. Data Collection and Processing
Evergreen Bloom Garden Co. may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact details such as name, address, email address, and telephone number;
- Billing and payment information, where necessary to process purchases or services;
- Service-related information, including garden preferences, project details, delivery instructions, and appointment requests;
- Communication records, including emails, phone calls, messages, and customer support interactions;
- Website and device information, such as IP address, browser type, pages visited, approximate location, and cookies or similar technologies;
- Any other information you voluntarily provide to us.
We only collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy or as otherwise permitted or required by law.
3. Purpose of Data Processing
Evergreen Bloom Garden Co. processes personal information for the following purposes:
- To respond to inquiries and provide quotes, estimates, and consultations;
- To process orders, payments, deliveries, and service appointments;
- To provide garden products, landscaping support, and related customer services;
- To communicate with you about your account, transactions, and service updates;
- To personalize our services and improve customer experience;
- To maintain internal records, accounting, and business administration;
- To detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity;
- To comply with legal, regulatory, tax, and contractual obligations;
- To send marketing communications where permitted by law and, where required, with your consent;
- To analyze website usage and improve our website, products, and services.
4. Legal Basis for Processing
Evergreen Bloom Garden Co. processes personal information only where permitted under applicable Canadian law. Depending on the circumstances, our legal basis for processing may include:
- Consent: where you have given clear consent for a specific purpose;
- Contractual necessity: where processing is necessary to provide requested products or services, or to take steps at your request before entering into a contract;
- Legal obligation: where processing is required to comply with applicable laws, regulations, or lawful requests;
- Legitimate business purposes: where processing is reasonable for business administration, service improvement, fraud prevention, or security, and where such interests are not overridden by your rights and interests;
- Other lawful grounds: as otherwise permitted or required by applicable privacy laws.
5. Data Sharing and Third Parties
Evergreen Bloom Garden Co. does not sell personal information. We may share personal information with third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:
- Service providers: such as payment processors, IT and hosting providers, email and communications platforms, analytics providers, customer support tools, and delivery or logistics partners;
- Professional advisors: such as accountants, auditors, insurers, and legal counsel;
- Government or regulatory authorities: where required by law or to respond to lawful requests;
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
We require third parties that process personal information on our behalf to protect it and use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other countries. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Evergreen Bloom Garden Co. takes reasonable steps to ensure that any cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards consistent with applicable Canadian privacy requirements.
7. Storage Duration
Evergreen Bloom Garden Co. retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and business requirements, and to resolve disputes or enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Evergreen Bloom Garden Co.:
- Access: request confirmation of whether we hold personal information about you and obtain a copy of that information;
- Rectification: request correction of inaccurate or incomplete personal information;
- Erasure: request deletion of personal information in certain circumstances, subject to legal and contractual retention obligations;
- Restriction: request that we limit the use or disclosure of your personal information in certain situations;
- Data portability: request a copy of certain personal information in a structured, commonly used format where applicable by law;
- Objection: object to certain processing activities, including some forms of marketing or processing based on legitimate business purposes.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent for certain information, Evergreen Bloom Garden Co. may no longer be able to provide some products, services, or communications to you.
10. Right to Complain
If you have concerns about how Evergreen Bloom Garden Co. handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the privacy commissioner or regulator in your province. If you are located in British Columbia, you may also contact the Office of the Information and Privacy Commissioner for British Columbia, as applicable.
11. Data Security
Evergreen Bloom Garden Co. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure systems, encryption where appropriate, staff confidentiality obligations, and regular review of security practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Evergreen Bloom Garden Co.
1258 West 4th Avenue
Vancouver, BC V6H 1S9
Canada
Email: [email protected]
Phone: +1 (604) 782-4963
13. Changes to Privacy Policy
Evergreen Bloom Garden Co. may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes become effective indicates your acceptance of the updated Privacy Policy, to the extent permitted by law.